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Shipping, returns and payment methods

*With this logo, we would like to show that we are a customer of Grüner Punkt and thus wish to fulfill our obligations to participate in the system in accordance with the Packaging Act.


PDF instructions

For the sake of the environment, PDF instructions are sent in digital format only. We do not currently plan to send CDs by post. The purchased manuals will be made available as download links on the order confirmation page after payment has been made.


You will also receive an e-mail with the respective download links after receipt of payment. The links are valid for 30 days from receipt.


Larger orders, which are based on a cost estimate via Paypal, are made available for download via our Hidrive cloud. The download is free of charge for you, but there may be charges from your mobile phone provider. We therefore recommend that you only download at home.


Unfortunately, all our PDF instructions are excluded from exchange, as further use by the customer after the return cannot be ruled out.



Questions about our digital data dispatch? Simply send us an e-mail via: or send us a convenient enquiry via our contact form. We usually reply within 48 hours.

3D printing components

All 3D printing components are sent by Deutsche Post, either as insured registered mail or uninsured. In both cases, the shipment can be tracked online and the status can be viewed on the Deutsche Post website.


Shipping time can take up to one month, depending on the items ordered and the current order volume.


The customer has a 14-day right of return, valid from receipt of the goods. In the event of a return, the customer shall bear the costs for the return shipment. 


Return items must be packed in such a way that they are not damaged during shipping. We recommend shipping in the original packaging.


Please do not return any items without first consulting us.


Please direct your return shipment to:

Martin Lautz

Jahnstraße 2

35580 Nauborn


The value of the goods will be credited as a voucher. This is valid for two years from receipt and is non-transferable.

Customised special solutions are unfortunately excluded from exchange.

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Payment methods

As payment methods, we offer you the most common payment methods, such as Paypal, Klarna Sofortüberweisung or bank transfer with Giropay.

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