Shipping, returns and payment methods
For the sake of the environment, PDF instructions are sent in digital format only. We do not currently plan to send CDs by post. The purchased manuals will be made available as download links on the order confirmation page after payment has been made.
You will also receive an e-mail with the respective download links after receipt of payment. The links are valid for 30 days from receipt.
Larger orders, which are based on a cost estimate via Paypal, are made available for download via our Hidrive cloud. The download is free of charge for you, but there may be charges from your mobile phone provider. We therefore recommend that you only download at home.
Unfortunately, all our PDF instructions are excluded from exchange, as further use by the customer after the return cannot be ruled out.
3D printing components
All 3D printing components are sent by Deutsche Post, either as insured registered mail or uninsured. In both cases, the shipment can be tracked online and the status can be viewed on the Deutsche Post website.
The shipment is usually sent within two working days, the shipping time varies depending on the recipient country. International shipping can take up to one month, depending on the destination.
The customer has a 14-day right of return, valid from receipt of the goods. In the event of a return, the customer shall bear the costs for the return shipment.
Return items must be packed in such a way that they are not damaged during shipping. We recommend shipping in the original packaging.
Please do not return any items without first consulting us.
Please direct your return shipment to:
The value of the goods will be credited as a voucher. This is valid for two years from receipt and is non-transferable.
Customised special solutions are unfortunately excluded from exchange.